ITSM

We deeply understand the strategic role that a well-managed Information Technology department plays in the success and competitiveness of any organization. We present an essential approach to transform how companies of all sizes handle their technological resources and services, elevating efficiency and satisfaction to new levels.

Next Step: A STRATEGIC IT DEPARTMENT

Don’t let your IT management become a bottleneck for your growth.

We are ready to be your partner in the journey of optimizing your Information Technology environment through effective and customized ITSM solutions.

Center of Excellence

Crucial in the successful adoption and implementation of new technologies.

A true knowledge hub, providing guidance, training, and support to internal and external teams. A team of specialists with expertise in specific areas to drive innovation, best practices, and continuous improvement of developed solutions.

SUSTAINED OPERATIONS

Ensuring stability and continuity of operations

Team responsible for maintaining systems, processes, and infrastructure operating effectively, in addition to providing technical support to Kakau Tech clients. The sustained operations team manages updates, bug fixes, and constant monitoring to prevent unwanted disruptions.

Digital Services

Elevate the quality of IT services

In a business landscape increasingly intertwined with technology, how your IT operates and organizes itself has a direct impact on your team’s productivity, your users’ experience, and consequently, your financial results. ITSM offers a robust framework of practices and processes designed

Control-M

Market-leading workload automation platform

Control-M enables optimization of resource utilization, reduction of human errors, and increased operational efficiency, ensuring on-time delivery of critical tasks.

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WORKLOAD AUTOMATION

WORKLOAD MANAGEMENT, EXECUTION, AND MONITORING

Technologies and processes to optimize resource utilization, reduce human errors, and increase operational efficiency, ensuring on-time delivery of critical tasks in corporate computing environments.

Optimize
Processes

We implement efficient and predictable workflows for incident management, problems, changes, IT assets, and much more, eliminating chaos and ensuring smooth operations.

TRAINING
AND DEVELOPMENT

Programs designed to empower professionals, making them capable of managing IT services autonomously and efficiently. Invest in your team’s knowledge and watch productivity scale with confidence.

Operations Management

Technology and data to optimize operational processes efficiently and scalably

Task automation, real-time monitoring, and data analysis to make informed decisions. By integrating systems and platforms, Digital Operations Management seeks to reduce errors, improve process visibility, and accelerate decision-making. This approach is essential to meet the demands of the digital era, enabling companies to adapt quickly to changes and achieve high levels of operational efficiency.

Command Center

Information and operations monitored and coordinated in real time

For companies and IT departments, the Kakau Tech Command Center enables constant activity monitoring, allowing for rapid and informed decision-making. Equipped with advanced technology, such as dashboards and data analytics systems, it is vital for tracking critical situations, coordinating teams, and managing large-scale events.

RESULTS

Effective planning, delivery, and management of technology services

Management of incidents, requests, changes, and problems, aimed at improving end-user experience and maximizing the value delivered by IT. Tools and practices to standardize and automate these processes, enabling organizations to achieve greater control and effectiveness in managing their IT operations.

Data

Advanced tools and techniques like machine learning and AI to identify patterns and trends

Statistical, computational methods, and modeling techniques help understand patterns, trends, and relationships in collected datasets. Essential for making accurate decisions, identifying business opportunities, and solving increasingly complex problems.

Partners

Kakau Tech partners play a fundamental role by bringing specific experience and resources to complement our technology solutions. These are global partnerships that enable us to offer integrated solutions from the world’s leading software players.